Posts Tagged ‘bmc’

BMC Discovery Solution


07 Nov

Almost two weeks doing PoC preparation that using some solutions from BMC Discovery Solution, finally I have time to post something here :) . But actually I don’t have any idea on what things to write, hehehe.
So I think I will share the knowledge of BMC Discovery Solution.

BMC Discovery Solution business value

The Business Challenge
       The IT Infrastructure Library® (ITIL®) defines standards for the processes that IT departments use to manage IT hardware and software, such as Problem Management, Incident Management, and Change Management. These processes ensure the availability of the critical IT services that sustain a business, like banking systems, ordering systems, and manufacturing systems. At the core of these ITIL processes is the Configuration Management Database (CMDB). The data in the CMDB feeds the related applications that perform ITIL processes.
       Asset management tracks the lifecycle and total costs of IT assets from purchase through installation, usage, and ultimate retirement. Because of high IT asset turnover and mobility, it is difficult to maintain an accurate picture of IT assets and their relationships to costs, contracts, lifecycles, owners, users, and business services.
       Both IT Asset Management (ITAM) and ITIL Configuration Management share the need for reliable data about components in the IT environment. For a large company, populating the CMDB and maintaining information about thousands of pieces of hardware and software is difficult to manage.

BMC Discovery Solution
       BMC Discovery Solution automates the process of populating BMC Atrium Configuration Management Database (CMDB) by discovering IT hardware and software and creating instances of configuration items (CIs) and relationships from the discovered data. A CI is an instance of an entity that is part of your environment and has configurable attributes specific to that instance. These entities can be physical (such as a computer system), logical (such as an installed instance of a software program), or conceptual (such as a business service). For example, a discovered application server is represented by a CI that defines the attributes of the host computer, and the application it hosts is represented by a CI that defines the attributes of the software. A relationship defines the dependency of the application on the application server. (more…)

Assessing Your IT Progress Toward BSM


26 Oct

Assessing Your IT Progress Toward Business Service Management

BMC Software provide you the assesment tool to help you evaluate your organization’s performance in each of the four phases of the BSM cycle.

Business Service Management (BSM) is a dynamic IT management strategy that enables companies to align their IT operations with business goals. BMC Software offers an achievable, actionable approach to BSM in the IT-Business Alignment cycle that involves four critical phases: Plan, Model, Manage and Measure. BMC Software has mapped this methodology to the industry standard of the Gartner Maturity Model in order to give you a maturity roadmap for each phase of the IT-Business Alignment cycle.

Upon completion, your responses will be tabulated on a completely anonymous basis and compared to a best-practices database built through independent surveys with IT professionals around the world. You will receive an overall score, as well as ratings corresponding to your IT maturity level in each of the four alignment cycle phases. Your results will even include a detailed list of recommendations for improving your performance in each phase.

Take Assessment Now

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